The Top Hold Time Offenders of 2022 Revealed (And Airlines Aren’t Doing So Hot)
Airlines have dominated our list of hold time offenders this year. Find out what the Twitterverse...
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Airlines have dominated our list of hold time offenders this year. Find out what the Twitterverse...
Change seems to happen slowly and then all at once. The same holds when considering how...
Wondering how to use artificial intelligence (AI) in your call center? It’s a hot topic, and...
Call center leaders have their work cut out for them. From training new recruits to briefing...
Call center managers know that choosing effective software is key to success. With the right tools...
New call center managers have a lot to wrap their minds around. Coming in fresh to...
What’s motivating your contact center? Perhaps you have an established set of goals and objectives for...
We’re serving up our annual deep dive into trends that will move the contact center industry...
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