The Anatomy of a Successful Contact Center Manager [Infographic]
If you’ve chosen a career as a contact center manager, it won’t take long to realize...
Tag: customer-experience-manager
Top Analysts Covering the Customer Experience for 2017
The customer experience has grown to be one of the leading determinants of customer satisfaction in...
3 Simple Questions Every Customer Experience Manager Must Answer
Nowadays, customer service is more than just responding to queries; it’s a full blown strategic department...