Your best source for customer service news, views, resources,
and best practices.
Want some compelling reasons to invest more in your customer service efforts? How about some great facts to help you map out your customer experience strategy?
Maybe you’re just interested in the latest trends and statistics. Don’t worry, you’ve come to the right place.
Here are the 10 most useful customer service infographics I’ve ever come across that I hope you will find useful.
The customer is king, influencing the actions of even the largest corporations when it comes to customer service.
When Bank of America announced its plan to charge customers $5 / month to use their debit cards back in September 2011, the resulting backlash forced them to abandon the idea. When Netflix wanted to increase prices and split their service, their stock lost a quarter of its value in just one week.
Clearly, customers have a significant impact on business decisions that affect them. Take a closer look at this phenomenon with our latest customer service infographic.
How to Prepare Your Call Center for Seasonal Call Spikes: Utilities
How to Prepare Your Call Center for Open Enrollment [Guide]
