Practicing Positive Psychology in Customer Service
Have you encouraged a frustrated employee to stay positive after a particularly...
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Telltale Signs: How to Identify Call Center Agent Burnout
Call centers have become notorious for possessing one of the highest employee...
Fun St. Patrick’s Games to Boost Agent Engagement
St. Patrick’s Day is a great excuse to drink green beer, dress...
8 Effects a Call-Back Feature Has on Your Workplace Morale
Have you thought about implementing a call-back feature in your workplace? Are...