How to Practice Positive Psychology in Customer Service
Have you encouraged a frustrated employee to stay positive after a particularly deflating customer interaction? If...
Have you encouraged a frustrated employee to stay positive after a particularly deflating customer interaction? If...
Call centers have become notorious for possessing one of the highest employee attrition rates of any...
St. Patrick’s Day is a great excuse to drink green beer, dress up like a leprechaun,...
Have you thought about implementing a call-back feature in your workplace? Are you weighing out the...