Top Analysts Covering the Contact Center Industry for 2016
As a call center manager, it’s important for you to understand who the most influential people...
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From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Top 16 Analysts Covering Customer Experience
In December, we published a list of Top Analysts Covering Contact Center Technology. Those folks are...
[Video] 3 Takeaways from Our Last Google Hangout About Multi-Channel Customer Service
Last week, Fonolo hosted yet another insightful Google Hangout, discussing top questions about multi-channel customer service....
2013 Predictions for Customer Service – Customers Will Expect Service Right Now
Written by Stefani Amini There I said it! 2013 will be the year of instant gratification. ...