8 Things About the Voice Channel We’re Tired of Hearing
Since the inception of the voice channel, businesses have faced and overcome many obstacles to improve...
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6 Undeniable Reasons People Hate Calling Your Contact Center
The call center can be a great resource for getting questions answered, but it’s typically not...
Top 3 Reasons Customers Hate Your Contact Center
The telephone is the most popular method for customer support. According to Forrester Research, 69% of...