6 of the Best Apps for Remote Contact Center Teams
At a time when many business owners are removed from face-to-face interaction...
Customer Service Blog
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5 Easy Tips for Managing Remote Contact Center Team
Managing a contact center team is a challenge at the best of...
New York Times Op-Ed Mentions Containment Rate
Containment rate is a well-established performance metric in the customer service world,...
Buzzwords, De-buzzed: 7 Other Ways to (Not) Say Chatbot
Chatbots have earned a number of pseudonyms over the last few years....
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Whitepaper: 10 Growing Customer Service Trends for 2015
It's essential that your organization understands the 10 key trends currently shaping...