6 of the Best Apps for Remote Contact Center Teams
At a time when many business owners are removed from face-to-face interaction...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Most Recent From virtual-agents
5 Easy Tips for Managing Remote or Virtual Contact Center Teams
Managing a contact center team is a challenge at the best of...
New York Times Op-Ed Mentions Containment Rate
Containment rate is a well-established performance metric in the customer service world,...
Buzzwords, De-buzzed: 7 Other Ways to (Not) Say Chatbot
Chatbots have earned a number of pseudonyms over the last few years....
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
Whitepaper: 10 Growing Customer Service Trends for 2015
It's essential that your organization understands the 10 key trends currently shaping...