Keep Calm, We’ll Call You Back
Anyone who’s ever worked in customer service this time of year can understand the madness that...
Tag: web-call-back
Why the Travel Industry is Adopting Click-to-Call (and Why You Should, too)
Travel is the single largest e-commerce category. Last year, in the US alone, online travel spending...
Which Contact Center Technology Really Impacts Customer Service? One Chart Says it All.
Contact center managers have a dizzying array of technologies to choose from today: speech analytics, mobile...
Adding Call-Backs to your Website or Mobile App
Last week's webinar drew record crowds, and for good reason: it was focused on a very...
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Fonolo Helps a Credit Union’s Mobile App Offer an Enhanced Call Center Experience
Mobile apps have become must-have components for companies in the financial space. Most large and mid-size...
Long Hold Times in the Call Center – HuffPost Live Discussion
Calling tech support - or any call center, is never fun. As a matter of fact,...