Keep Calm, We’ll Call You Back
Anyone who’s ever worked in customer service this time of year can...
Your best source of customer service news, views, resources, and best practices
Anyone who’s ever worked in customer service this time of year can...
Travel is the single largest e-commerce category. Last year, in the US...
Contact center managers have a dizzying array of technologies to choose from...
Last week's webinar drew record crowds, and for good reason: it was...
Mobile apps have become must-have components for companies in the financial space....
Calling tech support - or any call center, is never fun. As...