Keep Calm, We’ll Call You Back
Anyone who’s ever worked in customer service this time of year can...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Why the Travel Industry is Adopting Click-to-Call (and Why You Should, too)
Travel is the single largest e-commerce category. Last year, in the US...
Which Contact Center Technology Really Impacts Customer Service? One Chart Says it All.
Contact center managers have a dizzying array of technologies to choose from...
Adding Call-Backs to your Website or Mobile App
Last week's webinar drew record crowds, and for good reason: it was...
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Fonolo Helps a Credit Union’s Mobile App Offer an Enhanced Call Center Experience
Mobile apps have become must-have components for companies in the financial space....
Long Hold Times in the Call Center – HuffPost Live Discussion
Calling tech support - or any call center, is never fun. As...