21 Best Call Center Interview Questions to Hire Top Talent
UPDATED MAY 2020 If you’re on the hunt for great talent, you’ll...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Most Recent From Daniela Puzzo
Why You Should Read these Contact Center Books
If you’re like me, you love to lose yourself in a good...
Customer Care vs. Customer Satisfaction
We deal with a lot of buzzwords and phrases that saturate the...
![Are You Measuring the Right CX Metrics? [Slideshare]](https://fonolo.com/wp-content/uploads/2014/05/20-382x228.jpg "Are You Measuring the Right CX Metrics? [Slideshare]")
Are You Measuring the Right CX Metrics? [Slideshare]
Is your immediate response, yes? Well, think again. Research has shown that...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.
Subscribe
What Are the Top CX Metrics for Improving Your Contact Center? [Webinar]
The ability to resolve an inquiry in one contact, regardless of the...
Tell-Tale Signs You Need to Upgrade Your IVR
"IVR.” *Shudder* Even the mere mention of the acronym is enough to...
![An Easy Approach to Managing Contact Center Peak Times [Slideshare]](/wp-content/uploads/2020/03/featured_image_8.jpg "An Easy Approach to Managing Contact Center Peak Times [Slideshare]")
An Easy Approach to Managing Contact Center Peak Times [Slideshare]
We’re here today to talk to you about *cringe* peak times. Peak...
![How to Successfully Handle Call Volume During Peak Times [Webinar]](https://fonolo.com/wp-content/uploads/2014/05/3-382x228.jpg "How to Successfully Handle Call Volume During Peak Times [Webinar]")
How to Successfully Handle Call Volume During Peak Times [Webinar]
Every call center faces the problem of unpredictable spikes in call volume....