Why You Should Read these Contact Center Books
If you’re like me, you love to lose yourself in a good...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Most Recent From Daniela Puzzo
Customer Care vs. Customer Satisfaction
We deal with a lot of buzzwords and phrases that saturate the...
![Are You Measuring the Right CX Metrics? [Slideshare]](https://fonolo.com/wp-content/uploads/2014/05/20-382x228.jpg "Are You Measuring the Right CX Metrics? [Slideshare]")
Are You Measuring the Right CX Metrics? [Slideshare]
Is your immediate response, yes? Well, think again. Research has shown that...
What Are the Top CX Metrics for Improving Your Contact Center? [Webinar]
The ability to resolve an inquiry in one contact, regardless of the...
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Tell-Tale Signs You Need to Upgrade Your IVR
"IVR.” *Shudder* Even the mere mention of the acronym is enough to...
![An Easy Approach to Managing Contact Center Peak Times [Slideshare]](/wp-content/uploads/2020/03/featured_image_5.jpg "An Easy Approach to Managing Contact Center Peak Times [Slideshare]")
An Easy Approach to Managing Contact Center Peak Times [Slideshare]
We’re here today to talk to you about *cringe* peak times. Peak...
![How to Successfully Handle Call Volume During Peak Times [Webinar]](https://fonolo.com/wp-content/uploads/2014/05/3-382x228.jpg "How to Successfully Handle Call Volume During Peak Times [Webinar]")
How to Successfully Handle Call Volume During Peak Times [Webinar]
Every call center faces the problem of unpredictable spikes in call volume....
![3 Takeaways from Our Live Discussion on Top Call Center Metrics [Video]](https://fonolo.com/wp-content/uploads/2018/06/3-Takeaways-from-Our-Live-Discussion-on-Top-Call-Center-Metrics-1-342x228.jpg "3 Takeaways from Our Live Discussion on Top Call Center Metrics [Video]")
3 Takeaways from Our Live Discussion on Top Call Center Metrics [Video]
Last week, Fonolo hosted an insightful live discussion on the top call...