What if Customer Service Worked Like the App Store?
Apple's new Business Chat could have a huge impact on customer service by changing the balance...
Apple's new Business Chat could have a huge impact on customer service by changing the balance...
As humans, we’ve all had to endure the seemingly torturous act of waiting. Whether as a...
Twilio unveiled Flex, its new call center product yesterday and it definitely lived up to the...
Some people tend to go through life without making changes to their appearance. Others frequently change...
Today’s cloud-based call centers are increasingly built on top of platforms created by Amazon and Twilio....
The field of customer service is very close to my heart. As a young student I...
We’re excited to share with you our most recent success story featuring The General Automobile Insurance...
It’s going to be a big year in the world of contact center and in customer...
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