The Importance of Motivational Pictures for CX Leaders
As a child, I hated going to the dentist. The idea of keeping my mouth open,...
As a child, I hated going to the dentist. The idea of keeping my mouth open,...
Are you the Yoda of your friends and family, full of realism and words of advice?...
Three years ago Gartner reported that by 2018, more than 50% of organizations would implement significant...
Chatbots have earned a number of pseudonyms over the last few years. Some are accurate representations...
Last week I wrote about the cloud-based call center gang. This week, let’s look at the...
The weight social media has on brand affinity and customer satisfaction is constantly growing. Today 84% of...
Fonolo is excited to return as a sponsor for this year’s Customer Contact Week (CCW), January 22-25th,...
The cloud has radically transformed the call center industry. This shift, now chugging along into its...
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