3 Contact Center Industry Trends You Shouldn’t Ignore
Attention contact center leaders! These are three industry trends you'll want to pay attention to this...
Category: Industry Reports
Industry Report: State of the Contact Center 2022
We asked ten contact center leaders and CX influencers what the most significant industry shifts were...
Agent Engagement Will Be Critical for Contact Centers in 2022
Our latest report on Contact Center Trends for 2022 outlines some key reasons why you should...
Contact Center Trends: Industry Predictions for 2022
We're making some bold predictions on the CX and contact center industry in 2022. Here's a...
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Video Snack-Pack: Contact Center and Customer Service Leaders
One of our goals with the Fonolo blog is to expose our readers to a broad...
Amid Messaging Channel Jungle, SMS Stands Alone
Text-based communication plays a growing role in customer service. There are several big questions around how...
Customer Experience Trends in 2019
We are now controlling the transmission. This year, the only transmission that companies should be ‘tuning...
6 Resources to Help With Selecting a Cloud Call Center
The migration to the cloud is the most dramatic trend in the contact center industry today....