Video Snack-Pack: Contact Center and Customer Service Leaders
One of our goals with the Fonolo blog is to expose our...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Amid Messaging Channel Jungle, SMS Stands Alone
Text-based communication plays a growing role in customer service. There are several...
Customer Experience Trends in 2019
We are now controlling the transmission. This year, the only transmission that...
6 Resources to Help With Selecting a Cloud Call Center
The migration to the cloud is the most dramatic trend in the...