Contact Center Trends 2020: A New Age for the Contact Center
Change is the only constant trend. Everything from the way we shop...
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Most Recent From Reports
Who are YOU #OnHoldWith? The Top 10 Worst Companies to Call in 2019
HOLD IT: If you've ever sent a tweet complaining about being on...
4 Metrics Your Call Center Needs to Track in 2020
As we head into 2020, data is becoming more crucial for successfully...
Industry Voices on Avaya’s Next Move
It was hard to turn anywhere last week and not see news...
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Avaya Endgame?
It’s been known for months that industry behemoth Avaya was interested in...
The Contact Center Guide to Managing Spikes in Call Volume [Industry Report]
Contact center managers are, at their core, problem-solvers. One of the most...
4 Contact Center Reports Worth Your Time
Now that Game of Thrones has ended, you’re probably thinking, “What should...
Survey Shows Call-Back Deployments Have Doubled in Some Regions
More and more call centers are offering a call-back option as an...