5 Best Practices for Great Self-Service Customer Support
Modern consumers want to be able to solve issues and get information...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Most Recent in : Technology
The Top Customer Service SMS Do’s and Don’ts
It’s no secret that next-gen consumers like to text with friends and...
20/20 Tech News: Putting Out Big Customer Service Fires in 2020
Happy 2020, Fonolo Followers! Welcome to our *new* biweekly news roundup, where...
Brand Spotlight: How Amazon Won Us All Over
Ever since the retail industry has gotten a digital facelift, only a...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.
Subscribe
Contact Centers Move to the Cloud in 2020
Advances in communication technology are forcing rapid change in the contact center....
Beware False Scorecards for B2C Chat
There’s an interesting and high-stakes battle taking place right now in the...
Contact Center Trends 2020: A New Age for the Contact Center
Change is the only constant trend. Everything from the way we shop...
Phone for the Holidays: Fonolo’s Customer Service Picks for 2020
A thoughtful human being on the other end of the line when...