Category: Technology

Using call-backs to eliminate hold time for your customers is an easy win! It improves your...

Is your contact center staying on top of advancements in AI and automation? There’s a lot...

Self-service is one of the hottest topics in the CX and contact center spaces. Find out...

The on-going contact center conversion to SIP trunking technology has been an industry success story. Why?...

Get the latest customer service blogs in your inbox once a week.

Call center automation is one of the best ways to improve your customer experience, increase agent...

Which automation solutions are best for your call center? We explore the best industry tools to...

If there’s one thing managers need to understand about digital transformation, it’s how artificial intelligence is...

Change seems to happen slowly and then all at once. The same holds when considering how...