Category: Technology

If there’s one thing managers need to understand about digital transformation, it’s how artificial intelligence is...

Change seems to happen slowly and then all at once. The same holds when considering how...

Wondering how to use artificial intelligence (AI) in your call center? It’s a hot topic, and...

Entrepreneur and CRM expert Bobby Darnell describes business development as a “contact sport.” He’s right! When...

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Call center managers know that choosing effective software is key to success. With the right tools...

Protecting your customer and company data is a huge task. Understand current threats, and discover the...

Skills-based call routing sounds super technical! While there is a tech side to it, at its...

Virtual call-backs have singlehandedly revolutionized the call center customer experience over the last few years. You...