The True Role of AI in the Contact Center
AI has been changing the contact center for several years already. But it wasn't until 2020...
Category: Technology
Why the Voice Channel Will Crush Omnichannel Next Year
If you thought you could automate the voice channel out of the contact center, you've got...
How Credit Unions Can Connect with Gen Z
33% of Gen Z are already working full-time. Credit unions can't afford to miss out on...
Fonolo Saves Credit Union from Cisco Call-Back Chaos
One of the best things about our industry is that we get to work with lots...
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6 of the Best Apps for Remote Contact Center Teams
At a time when many business owners are removed from face-to-face interaction with their clients —...
Brand Spotlight: How Amazon Won Us All Over
Ever since the retail industry has gotten a digital facelift, only a handful of brands have...
Beware False Scorecards for B2C Chat
There’s an interesting and high-stakes battle taking place right now in the world of customer service:...
Phone for the Holidays: Fonolo’s Customer Service Picks for 2020
A thoughtful human being on the other end of the line when you call for help....