UPDATED FEBRUARY 2020:
The call center is an extremely stressful work environment. Simply knowing how to run a call center isn’t enough for success.
Not for the weak at heart, only some call center managers have the grace, tenacity, and skills to handle the extreme pressures of the contact center manager’s job.
Those with this special ability often create an experience that pleases customers and agents, without exceeding their budgets; a truly remarkable feat.
Below we look into some of the things call center managers must do every day to be successful, along with tips on how to execute them