Contact Centers Are Using More Call-Backs Than Ever
As the contact center continues to evolve rapidly, it’s important to take...
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As the contact center continues to evolve rapidly, it’s important to take...
Increased demand on a typical day is challenging enough, but it can...
This year, the holidays are going to look very different from the...
The 2020 holiday shopping season will look very different from others in...
Can we all agree that being stuck on hold with a company...
A call center agent’s daily work isn’t particularly glamorous; the media often...
It’s easy to get fixated on labels. That’s why, in the contact...
Call center agents deal with dozens of customers each day, each with...