Tag: call-center

Is empathy worth adding to your call center agent training initiatives? The answer is yes -...

Are you suited for work in the call center industry? We have the pros and cons...

Unfamiliar with cost per contact in the call center? We've got you covered. Read on for...

Have you mapped out your optimal contact center seating arrangement? Your work environment has more of...

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New to the world of call center management? Don't worry - we've got a crash course...

Virtual hold solutions are becoming the new standard for the call center industry. We've compiled the...

Managers are integral to your call center's success. Check out these best practices for conducting call...

Did you know that customer service is one of the main growth drivers for businesses? These...