5 Fun Call Center Soft Skills Training Activities
Do your call center agents know how to apply their soft skills to their daily work?...
Tag: call-center
Auction House Giant Improves Call Center CX by Sweating the Details
Ritchie Bros. is a big deal. Literally! As the largest auctioneer of heavy equipment and trucks...
How to Improve Call Center Employee Retention
It’s simple: If you can’t engage and retain employees, you’ll have trouble satisfying customers, too. Company...
5 Effective Call Center Leadership Styles
Have you ever asked yourself how your leadership style affects your call center operations? You should!...
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Announcing the Winners of the 2022 CX Excellence Awards
Fonolo is pleased to announce this year's CX Award winners, Educational Employees Credit Union (EECU) and Oregon...
5 Common Scheduling Pitfalls for Call Center Management
To master the art of contact center scheduling, it's important to know what NOT to do.
How to Establish a Net Promoter Score Benchmark for Your Call Center
Context is everything when it comes to improving your metrics. Discover how to set an NPS...
The Warning Signs of Agent Attrition in the Call Center
Avoid the trap of high attrition - look out for these red flags before you lose...