What is Call Overflow Handling? 4 Reasons Your Call Center Needs it Now
High call volumes getting the best of your call center? Call overflow...
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High call volumes getting the best of your call center? Call overflow...
A low FCR rate is often associated with poor agent performance. Empower...
Concerned about your customer satisfaction levels? We have the remedy — check...
If you’re looking for tips to improve your call abandonment rate, you’ve...
Do you know the state of your agents’ satisfaction levels? Satisfaction surveys...
You’ve probably heard the terms ASA and service level. But what do...
Over the past year, the medical field has been facing one of...
Contact center reporting can be stressful for even the most seasoned managers...