Data Dump: Update on Call Center Cloud Migration
The cloud has radically transformed the call center industry. The shift, now...
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Call Center Cloud Conversion Continues
Most people don’t realize the impressive scale of the contact center industry....
Public Company Earnings Show Cloud Call Center Strength
Something new this week! As a result of recent acquisitions and other...
Twilio Shakes Up the Cloud Call Center World with Flex
Rumors broke on Friday that Twilio will be launching its own call...