Data Dump: Update on Call Center Cloud Migration
The cloud has radically transformed the call center industry. The shift, now firmly in its second...
Tag: cloud-call-center
Call Center Cloud Conversion Continues
Most people don’t realize the impressive scale of the contact center industry. Collectively, we spent 190...
Public Company Earnings Show Cloud Call Center Strength
Something new this week! As a result of recent acquisitions and other maneuvers, we now have...
Twilio Shakes Up the Cloud Call Center World with Flex
Rumors broke on Friday that Twilio will be launching its own call center product called “Flex”...