Data Dump: Update on Call Center Cloud Migration
The cloud has radically transformed the call center industry. The shift, now firmly in its second...
The cloud has radically transformed the call center industry. The shift, now firmly in its second...
Most people don’t realize the impressive scale of the contact center industry. Collectively, we spent 190...
Something new this week! As a result of recent acquisitions and other maneuvers, we now have...
Rumors broke on Friday that Twilio will be launching its own call center product called “Flex”...