How to Transition Back to the Call Center After COVID-19
Depending on which news outlets you follow, you may be under the...
Your best source of customer service news, views, resources, and best practices
Depending on which news outlets you follow, you may be under the...
Change is the only constant trend. Everything from the way we shop...
Looking for the latest contact center trends in 2020? You can find...
In order to stay current on the many aspects of the contact...
On Thursday, Avaya held a major analyst event (called "Avaya Engages") to...