How to Transition Back to the Call Center After COVID-19
Depending on which news outlets you follow, you may be under the impression that traditional brick-and-mortar...
Tag: cloud-contact-center
Whitepaper: Top 9 Call Center Trends for 2016
Looking for the latest contact center trends in 2020? You can find the 2021 contact center...
3 New Contact Center Reports Worth Your Time
In order to stay current on the many aspects of the contact center industry, we at...
“Avaya Engages”, Analysts Weigh In
On Thursday, Avaya held a major analyst event (called "Avaya Engages") to make several announcements and...