Calls Are Taking Longer, and That’s a Good Thing
It’s hard to get clear, objective data about the overall state of self-service technology. Case studies...
Tag: contact-babel
Survey Data Shows Call-Back Popularity Growing
Today’s demanding consumers have high expectations when it comes to the call center experience. A surefire...
New Industry Report Shows Virtual Queuing Maturing
One industry report that we always anticipate at this time of year is the annual “Contact...
5 Ways the Phone Call’s Role is Changing in Customer Service
For decades, the phone call was the dominant choice for getting customer service from a company...
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New Industry Research for the Contact Center
ContactBabel, a leading analyst firm for the contact center industry, just released this year's US Contact...
The US Contact Center Decision Maker’s Guide 2012
Very exciting news today at Fonolo. As we continue to be recognized as industry trailblazers, we...