Calls Are Taking Longer, and That’s a Good Thing
It’s hard to get clear, objective data about the overall state of self-service technology. Case studies...
Tag: contact-babel
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Survey Data Shows Call-Back Popularity Growing
Today’s demanding consumers have high expectations when it comes to the call center experience. A surefire...
5 Ways the Phone Call’s Role is Changing in Customer Service
For decades, the phone call was the dominant choice for getting customer service from a company...
New Industry Research for the Contact Center
ContactBabel, a leading analyst firm for the contact center industry, just released this year's US Contact...
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The US Contact Center Decision Maker’s Guide 2012
Very exciting news today at Fonolo. As we continue to be recognized as industry trailblazers, we...