Calls Are Taking Longer, and That’s a Good Thing
It’s hard to get clear, objective data about the overall state of...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Survey Data Shows Call-Back Popularity Growing
Today’s demanding consumers have high expectations when it comes to the call...
New Industry Report Shows Virtual Queuing Maturing
One industry report that we always anticipate at this time of year...
5 Ways the Phone Call’s Role is Changing in Customer Service
For decades, the phone call was the dominant choice for getting customer...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
New Industry Research for the Contact Center
ContactBabel, a leading analyst firm for the contact center industry, just released...
The US Contact Center Decision Maker’s Guide 2012
Very exciting news today at Fonolo. As we continue to be recognized...