How to Calculate Cost per Contact in the Call Center
How much does a customer interaction cost your call center? We explain how to calculate cost...
Tag: cost-per-call
Keep Calm and Tweet On
Having been raised by British parents, my inner monologue has an English accent. So when I'm...
Chat-Based Customer Service at its Best and Worst
The use of text-based chat for customer service has exploded in recent years. According to a...
17 Important Customer Experience Statistics for the Call Center
Every contact center has the potential to deliver a great customer experience. An organization's ability to...
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Top 3 Call Center Mistakes and How to Avoid Them
Every organization is bound to make mistakes at one point or another. The key is to...
Reducing Cost-per-Call: 3 Trends Financial Companies Must Consider
Companies in the financial sector place extremely high demands on their call center. The complicated and...
How a “Virtual Hold” Solution can Save the Customer
If you're not familiar with virtual queuing, it's the smart way to interact with your customers....