Why Call Center Call-Backs Are More Important Than You Think [Infographic]
It’s not rocket science: When your support line is busier than usual...
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Most Recent From cost-per-call
Debunking 4 Call Center Myths
Contact center operations and the technology that’s used to aid the experience...
The ROI of Call-Backs (3 of 4): Reduced Telco Cost
This is the third post in our series on the ROI of...
[Webinar] 5 Best Practices for Deploying a Call-Back Solution
It’s no secret that customers dislike waiting on hold. But hiring more...
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Solve Your IT Business Needs at IAUG CONVERGE2014
Rapid change brings uncertainty. If you’re in the communications technology space, chances...
Taking Questions on Call-Backs, Visual IVR, Cost-Per-Call
Last week, we had a terrific joint webinar with our friends at...
Waiting on Hold for GameStop’s Call Center Was NOT the Game they Wanted
The holiday season brings both challenge and opportunity for retailers. With the...
Keep Calm and Tweet On
Having been raised by British parents, my inner monologue has an English...