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Having been raised by British parents, my inner monologue has an English...
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Having been raised by British parents, my inner monologue has an English...
The use of text-based chat for customer service has exploded in recent...
Every contact center has the potential to deliver a great customer experience....
Every organization is bound to make mistakes at one point or another....
Companies in the financial sector place extremely high demands on their call...
If you're not familiar with virtual queuing, it's the smart way to...