How to Calculate Cost per Contact in the Call Center
How much does a customer interaction cost your call center? We explain...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Keep Calm and Tweet On
Having been raised by British parents, my inner monologue has an English...
Chat-Based Customer Service at its Best and Worst
The use of text-based chat for customer service has exploded in recent...
17 Important Customer Experience Statistics for the Call Center
Every contact center has the potential to deliver a great customer experience....
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Top 3 Call Center Mistakes and How to Avoid Them
Every organization is bound to make mistakes at one point or another....
Reducing Cost-per-Call: 3 Trends Financial Companies Must Consider
Companies in the financial sector place extremely high demands on their call...
How a “Virtual Hold” Solution can Save the Customer
If you're not familiar with virtual queuing, it's the smart way to...