Keep Calm and Tweet On
Having been raised by British parents, my inner monologue has an English...
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Most Recent From cost-per-call
Chat-Based Customer Service at its Best and Worst
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Reducing Cost-per-Call: 3 Trends Financial Companies Must Consider
Companies in the financial sector place extremely high demands on their call...
How a “Virtual Hold” Solution can Save the Customer
If you're not familiar with virtual queuing, it's the smart way to...