7 Call Center Empathy Phrases Every Agent Should Use With Their Customers
Empathy is one of the biggest conversation topics in the call center...
Customer Service Blog
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How to Handle Escalations in a Contact Center
Escalations are a daunting, yet inevitable part of working in a contact...
5 Tips to Help Set Customer Expectations for Service Delivery
It's not just about the service you provide - it's about how...
What is Customer Perception of Service?
A quick and concise guide to customer perception of service and how...
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How to Prepare Your Call Center for Shopping Season 2020
This year, the holidays are going to look very different from the...
5 Retailer Survival Tips For Holiday Shopping Season 2020
The 2020 holiday shopping season will look very different from others in...
7 Huge Trends Retailers Need to Know for Holiday 2020
Of all the years in recent memory, 2020 will stand out as...
7 Things Your Customers Want Your Contact Center to Know
Are you truly listening to your customers? Sure, your agents hear their...