What is Customer Perception of Service?
A quick and concise guide to customer perception of service and how...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
How to Prepare Your Call Center for Shopping Season 2020
This year, the holidays are going to look very different from the...
5 Retailer Survival Tips For Holiday Shopping Season 2020
The 2020 holiday shopping season will look very different from others in...
7 Huge Trends Retailers Need to Know for Holiday 2020
Of all the years in recent memory, 2020 will stand out as...
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7 Things Your Customers Want Your Contact Center to Know
Are you truly listening to your customers? Sure, your agents hear their...
#OnHoldWith the Worst Offenders of the COVID-19 Pandemic
Can we all agree that being stuck on hold with a company...
9 Types of Call Center Customers (and How to Deal With Them)
Call center agents deal with dozens of customers each day, each with...
10 Huge Mistakes Your Call Center Agents Are Making Right Now
Like any profession, it’s very common for call center agents to fall...