9 Types of Call Center Customers (and How to Deal With Them)
Call center agents deal with dozens of customers each day, each with...
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The 10 Biggest Mistakes Your Call Center Agents Are Making Right Now
Like any profession, it’s very common for call center agents to fall...
The 9 Worst Phrases Contact Center Agents Say to Customers — and What to Say Instead
What is the primary purpose of a contact center agent? You might...
The Perfect Call Center Agent Does Exist
So, you’re hiring a new call-center agent. The reality is, finding the...
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Incredible Lessons About Customer Service from Movie Clips
You may think that watching movies and television shows is something you...
Why Active Listening is the Best Customer Service Skill
They say the key to any healthy human relationship is effective communication....
10 Things Customers Want and Expect from Customer Service
Updated May 2020: Companies place a great deal of importance on meeting...
How Hyundai Canada is Signaling a New Era for the Auto Industry
Hyundai, like Sunday.” I asked for it. I asked for the correct...