How to Write an After-Call Survey Script
After-call surveys give contact centers valuable insight into factors that inform CX strategy. Use these seven...
Tag: customer-service
Auction House Giant Improves Call Center CX by Sweating the Details
Ritchie Bros. is a big deal. Literally! As the largest auctioneer of heavy equipment and trucks...
What is Call Center Shrinkage?
On a good day, your contact center can run like a well-oiled machine, but call center...
How to Create An Accessible Call Center
Imagine your agents providing stellar customer service to only 75% of your customer base. Yikes! Every...
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Why is Accessibility Important for Customer Satisfaction?
Do you ever feel frustrated when you're navigating an outdated website that’s not user-friendly? Who doesn’t?...
5 Effective Call Center Leadership Styles
Have you ever asked yourself how your leadership style affects your call center operations? You should!...
How to Establish a Net Promoter Score Benchmark for Your Call Center
Context is everything when it comes to improving your metrics. Discover how to set an NPS...
The Best Tips for Forecasting Your Call Center Volumes Like a Pro
Picture this: you’re packing for an upcoming camping trip. To make sure you have everything you...