What is Customer Perception of Service?
A quick and concise guide to customer perception of service and how...
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A quick and concise guide to customer perception of service and how...
This year, the holidays are going to look very different from the...
The 2020 holiday shopping season will look very different from others in...
Of all the years in recent memory, 2020 will stand out as...
Are you truly listening to your customers? Sure, your agents hear their...
Can we all agree that being stuck on hold with a company...
Call center agents deal with dozens of customers each day, each with...
Like any profession, it’s very common for call center agents to fall...