How to Establish a Net Promoter Score Benchmark for Your Call Center
Context is everything when it comes to improving your metrics. Discover how to set an NPS...
Tag: customer-service
The Best Tips for Forecasting Your Call Center Volumes Like a Pro
Picture this: you’re packing for an upcoming camping trip. To make sure you have everything you...
Calculate Your Call Center’s Attrition Rate in 3 Easy Steps
At the end of a long work day of managing agents, customer queries, and high call...
What’s in Store for Call Center Workforce Management in 2022?
Though customers should be the key focus of all call centers, agents are the driving behind-the-scenes...
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Here’s How Your Agents’ Tone of Voice Impacts Customers
Your customer experience is highly influenced by the tone of voice of your agents. We explore...
5 Tips for a Great Social Media Customer Service Strategy
If your social media accounts are collecting dust, you're missing a key part of your customer...
Launch a Stellar Retail Customer Service Strategy in 6 Steps
Customer satisfaction levels will make or break any retail business. Learn how to develop a stellar...
The Dos and Don’ts of Working with Net Promoter Score
When it comes to customer satisfaction, NPS is one tool you don't want to overlook. Use...