3 Key Strategies For Call Center Customer Service
Did you know that customer service is one of the main growth drivers for businesses? These...
Tag: customer-service
How to Create a Customer Service Strategy That Drives Business Growth
Great customer service is rewarded with customer loyalty. Explore our guide for proven strategies to optimize...
How to Develop a Customer Service Strategy for Your Contact Center
Effective customer service doesn't come from good intentions alone. You need a full strategy to ensure...
7 Call Center Empathy Phrases Every Agent Should Use With Their Customers
Empathy is one of the biggest conversation topics in the call center world right now. Help...
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How to Handle Escalations in a Contact Center
Escalations are a daunting, yet inevitable part of working in a contact center. The key is...
5 Tips to Help Set Customer Expectations for Service Delivery
It's not just about the service you provide - it's about how it's received! Learn how...
What is Customer Perception of Service?
A quick and concise guide to customer perception of service and how it relates to customer...
How to Prepare Your Call Center for Shopping Season 2020
This year, the holidays are going to look very different from the past. With change and...