Why Active Listening is the Best Customer Service Skill
UPDATED MAY 2020 They say the key to any healthy human relationship...
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10 Things Customers Want and Expect from Customer Service
Updated May 2020: Companies place a great deal of importance on meeting...
“Better Drives Us”: How Hyundai Canada is Signaling a New Era for the Auto Industry
Hyundai, like Sunday.” I asked for it. I asked for the correct...
5 Best Practices for Great Self-Service Customer Support
Modern consumers want to be able to solve issues and get information...
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The Top 3 Call Center Hiring Hacks
In the last five years, the trend of outsourced overseas call centers...
“Unlock your Potential”: ADP Canada and the Secret Behind Customer Service Success
“How does ADP do customer service so well?” Amar Sidhu leans in...
5 Customer Service Tips That Will Help You Retain More Customers
Guest Author: Scott Miraglia, CEO, Elevation Marketing Customer service isn’t just a...
The Top Customer Service SMS Do’s and Don’ts
It’s no secret that next-gen consumers like to text with friends and...