The Future of Multi-Channel Customer Service
The desire to please customers continues to rank as a top priority for service organizations. Poor...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
The desire to please customers continues to rank as a top priority for service organizations. Poor...
The customer is the center of any business. We refer to their desires and needs when...
We're all well aware of the major hurdle retailers face: understanding consumer buying habits. Spending habits...
Why do people hate call centers so much? Usually, for reasons we can all relate to:...
Last week, Fonolo hosted a Google Hangout to discuss social media in the area of customer...
Web 2.0 may have given consumers more control, but Forester states that it's "the access and...
With smartphone penetration surpassing the 50% mark within the US, it's safe to say that these...
Fonolo not only offers the best solution for the ultimate call center but we all also...
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