3 Takeaways from Our Live Discussion on Crisis Management for Customer Service [Video]
Last week, Fonolo hosted an insightful live discussion on how to handle...
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6 Things to Do When You’re Put on Hold
If you’re reading this, there’s a good chance you’ve been placed on...
How to Deliver Great Customer Service in a Crisis [Live Discussion]
On any given day, contact centers run the risk of experiencing a...
3 Ways to Sharpen Your #CX Skills
“Ten years ago there was no web chat, smart phone apps, social...