Top Contact Center Acquisitions of 2017
It’s been a very busy year for acquisitions in the contact center space. The ongoing “cloud-ification”...
Tag: interactive-intelligence
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Some Fuzz Around Call Center Cloud vs Premise
Were you glued to last week’s Comey testimony like I was? The Fired FBI Director had...
Genesys Buys InIn – Biggest Merger in Call Center History?
This isn't my normal posting time-slot, but I just had to put down a few thoughts on...
The Call Center’s Great Cloud Migration Continues
The call center experience is a universal part of modern life to the point where anyone...
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Enterprise Connect – Analyst Round-up
This year’s Enterprise Connect conference was a whirlwind of sessions, demos and announcements. There was also...
Highlights from Enterprise Connect
Another great Enterprise Connect conference has come to a close and, as always, it was a...
The Call Center’s Great Cloud Migration
Over the last decade, an extraordinary transformation has taken place in an industry which, for decades...
New Industry Research for the Contact Center
ContactBabel, a leading analyst firm for the contact center industry, just released this year's US Contact...