Cleaning Up a Customer Relationship Mess: Going Back to Basics
People like shiny new things. The same cannot always be said about...
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People like shiny new things. The same cannot always be said about...
Big news in the call center world broke last week: NewVoiceMedia (NVM)...
We’re always on the look-out for new industry research and we try...
It’s been clear for a while that Salesforce has strong aspirations in...
Is the call center destined to be just a CRM feature? Or...
There has been speculation for many years about Salesforce introducing its own...
Customer service should always stay top of mind. And there's no better...