Cleaning Up a Customer Relationship Mess: Going Back to Basics
People like shiny new things. The same cannot always be said about pesky new software updates...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
People like shiny new things. The same cannot always be said about pesky new software updates...
Big news in the call center world broke last week: NewVoiceMedia (NVM) was acquired by Vonage...
We’re always on the look-out for new industry research and we try to point our readers...
It’s been clear for a while that Salesforce has strong aspirations in the contact center space....
Is the call center destined to be just a CRM feature? Or is it the other...
There has been speculation for many years about Salesforce introducing its own call center. The argument...