Cleaning Up a Customer Relationship Mess: Going Back to Basics
People like shiny new things. The same cannot always be said about...
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Vonage Acquires NewVoiceMedia – What Does it Mean?
Big news in the call center world broke last week: NewVoiceMedia (NVM)...
5 Short Videos on the Contact Center’s Future
We’re always on the look-out for new industry research and we try...
4 Clips from Salesforce’s Call Center Keynote Reveal Their Strategy
It’s been clear for a while that Salesforce has strong aspirations in...
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Is a Call Center Just a CRM Feature?
Is the call center destined to be just a CRM feature? Or...
Salesforce Has Many Fingers in the Call Center Pie
There has been speculation for many years about Salesforce introducing its own...
Top 8 Customer Service Statistics for 2015
Customer service should always stay top of mind. And there's no better...