Cleaning Up a Customer Relationship Mess: Going Back to Basics
People like shiny new things. The same cannot always be said about pesky new software updates...
Tag: salesforce
Vonage Acquires NewVoiceMedia – What Does it Mean?
Big news in the call center world broke last week: NewVoiceMedia (NVM) was acquired by Vonage...
5 Short Videos on the Contact Center’s Future
We’re always on the look-out for new industry research and we try to point our readers...
Salesforce’s Call Center Keynote Reveals Their Strategy
It’s been clear for a while that Salesforce has strong aspirations in the contact center space....
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Is a Call Center Just a CRM Feature?
Is the call center destined to be just a CRM feature? Or is it the other...
Salesforce Has Many Fingers in the Call Center Pie
There has been speculation for many years about Salesforce introducing its own call center. The argument...
Top 8 Customer Service Statistics for 2015
Customer service should always stay top of mind. And there's no better way to get the...