Video Break: Telco Uses Mobile Click-to-Call to Turbocharge their Field Agents
Today's video break features two interesting themes. The first is how a mobile app can make...
Tag: visual ivr
Top 5 Takeaways from our Latest Google Hangout on Multi-Channel Customer Service
Last week, Fonolo hosted a Google Hangout to discuss multi-channel customer service. This fabulous panel of...
How it’s Done: Click-to-Call, Visual IVR and Virtual Queuing
We had a terrific webinar last week with guest Nate Sidmore, Web Analyst, from World Travel...
Which Contact Center Technology Really Impacts Customer Service? One Chart Says it All.
Contact center managers have a dizzying array of technologies to choose from today: speech analytics, mobile...
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Adding Call-Backs to your Website or Mobile App
Last week's webinar drew record crowds, and for good reason: it was focused on a very...
Call Centers and SIP: 5 Must-Read Posts
One of the major forces reshaping the call center is the conversion to SIP. New data...
3 Call Center Best Practices from the Consumer’s Perspective
Over the last few months, I’ve read countless articles related to call centers. All of which...
Top 5 Takeaways from this Google Hangout: 2013 Call Center Trends
At the end of 2012, Fonolo hosted a Google Hangout with industry experts to discuss upcoming...