Looking for the latest contact center trends? We’ve updated this report for the new decade!
It’s a bird! It’s a plane!
No, it’s the top contact center trends to watch for in 2019. And we’ve got you covered.
So many storylines, so little time. And as in any classic comic book, the storylines are familiar and sometimes predictable, but we foresee them taking captivating turns in the new year.
As the sun sets on 2018, contact center superheroes should watch for the plots, characters, and villains within them. As always, we keep watch of trends and issues pertinent to contact centers, continuously shifting due to technological advancements; mergers and acquisitions in the SaaS space; the realigning of customer service and experience priorities on the part of brands; and more.