New & Old Facebook Tools for Customer Service Success
Facebook is constantly redefining the social media game, and the popular networking site’s recent foray into...
Facebook is constantly redefining the social media game, and the popular networking site’s recent foray into...
Smartphones and other mobile devices are an excellent way for your business to reach out to...
Consumers are twice as likely to share a bad customer service experience than a positive one,...
In a modern multi-channel contact center agents should have the ability to handle several customer interactions...
Customers are increasingly demanding quality customer service. In fact, 70% of consumers will spend 13% more on...
Just because your contact center isn't being overridden with calls, doesn’t mean your customers don’t have...
There is no shortage of companies that want to make social media their new BFF, particularly...
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