Author: Jason Bigue

There are some amazing benefits to living in Canada (socialized health care, an abundance of maple...

If you work in a call center, you know what a challenging environment it really is....

Being a call center agent is far from a glorious job. Yet they're the unsung heroes...

In an era where “the customer is always right” (at least they are when they share...

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Over the years, we at Fonolo have enjoyed a successful partnership with Avaya. We’re member of...

If only improving the performance of your call center was as easy as implementing a few...

If you make a list of life's most important lessons, odds are this one is near...

At Fonolo, we're always talking about how call-backs are a win/win: they result in both an...