Author: Jason Bigue

Companies place a great deal of importance on meeting customer expectations. According to Forrester, nearly 95%...

There are some amazing benefits to living in Canada (socialized health care, an abundance of maple...

If you work in a call center, you know what a challenging environment it really is....

Being a call center agent is far from a glorious job. Yet they're the unsung heroes...

In an era where “the customer is always right” (at least they are when they share...

Over the years, we at Fonolo have enjoyed a successful partnership with Avaya. We’re member of...

If only improving the performance of your call center was as easy as implementing a few...

If you make a list of life's most important lessons, odds are this one is near...