3 Ways to Improve Caller Satisfaction Using Agent Engagement
It's no surprise that keeping call center agents engaged can be a real challenge, given the...
It's no surprise that keeping call center agents engaged can be a real challenge, given the...
Don't let the holiday season go by without seizing this golden opportunity to show customers how...
Thanksgiving is one of those rare occasions when call center employees get a well-deserved break (unless...
Having been raised by British parents, my inner monologue has an English accent. So when I'm...
Often prospective customers will tell me that hold times "aren't an issue" with their call center....
On October 16th, new rules from the FCC went into effect in an attempt to further...
My company develops call-back solutions, so I'm biased towards the positive customer experience they can help...
At Fonolo, we've helped a lot of companies improve their customer service offering by adding call-back...
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