5 Best Practices when Implementing Call-Back Software for the Call Center
Replacing hold-time with a call-back (a.k.a. call-back software) can be an extremely effective way to solve...
Replacing hold-time with a call-back (a.k.a. call-back software) can be an extremely effective way to solve...
If you've ever wandered up and down the aisles in a contact center, listening to the...
Today, the generation gap inside the contact center is more complex than ever, putting tremendous pressure...
The ability of Twitter to reach so many people, so quickly, has made it an extremely...
As a channel for customer support, social media has numerous differences that set it apart from...
"Customer service" is no longer an isolated function for companies. These days, when customer sentiment travels...
Want some compelling reasons to invest more in your customer service efforts? How about some great...
For call centers these days, so much is made of "doing more with less." Luckily, so...
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