4 Call Center Myths that You Need to Ignore
Let's talk about myths. Not the ones you're used to hearing – "it takes seven years...
Let's talk about myths. Not the ones you're used to hearing – "it takes seven years...
Queue up the theme music and rolling tumbleweed! (We'll have to make do without Clint Eastwood.) Through...
Every business strives to do the best possible job acquiring and keeping customers. Doing those two...
Mark your calendars! ICMI's Contact Center Expo & Conference takes place May 6-9, 2014 in sunny San...
As companies embrace multi-channel service options, it's clear that chat is here to stay. Chat allows...
These days, contact centers have more than enough to contend with. Corporate expectations are high, and...
Marketing departments may love it, but to my ears it has to be one of the...
Even the best service providers experience periods of peak volume in their call center. When that...
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