Do Retailers Really Understand What Customers Want?
We're all well aware of the major hurdle retailers face: understanding consumer buying habits. Spending habits...
We're all well aware of the major hurdle retailers face: understanding consumer buying habits. Spending habits...
Last week, Fonolo hosted a Google Hangout to discuss social media in the area of customer...
Social media allows you to connect, engage and interact with customers like never before. It's clear...
A critical shift has occurred in contact center operations. In 2012, for the first time, the...
Contact center managers have a dizzying array of technologies to choose from today: speech analytics, mobile...
It’s an understatement to say social media is making an impact on customer loyalty. According to Sprout...
Written by Peggy Carlaw Your mission: Keep customer service costs low while keeping customer satisfaction high. Can...
Like Fonolo, Andrew Maher is on a mission to improve customer service. His blog, Service Please,...
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