The call center is one of the world’s toughest work environments, and I’m shocked it didn’t make CareerCast’s most stressful jobs list. Having to deal with angry customers, strict work schedules, penny-pinching upper management, and super high expectations are just some of the things that can make it a living hell.
Undoubtedly not for the weak at heart, some call center managers have the grace and tenacity to handle the extreme pressure and create an experience that pleases customers without exceeding dwindling budgets, a truly remarkable feat.
“What are the 5 biggest challenges managers face in the call center?” I posed this question to members of the Contact Center Operations and Management group on LinkedIn.
Have a read through their honest (and candid) comments below.