Providing a pleasant calling experience helps your bottom line
I’ve spent a lot of time working with customers on the business case for Fonolo deployments...
I’ve spent a lot of time working with customers on the business case for Fonolo deployments...
One of the negative outcomes of phone menus (or IVR systems) is frequent misnavigation, which is...
First let me say, since this is my first blog post, that I’m thrilled to be...
What is misnavigation? The central function of an IVR system is to connect the caller to...
The use of speech recognition in phone menus is one of those advances in technology that...
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