A Brief History of Virtual Queuing Technology
Virtual queuing and automated call-backs may seem like new technology, but companies...
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Virtual queuing and automated call-backs may seem like new technology, but companies...
When you work in a call center, an unexpected spike in call...
Build a deck. Outfit a room. Fill a prescription. Get a birthday...
Want to order pizza for dinner? It will be at your door...
Here at Fonolo, we understand the many issues call centers face in...
'Service level' measures the accessibility of a company to their customers, and...
Almost every contact center has to develop a strategy to deal with...
Over the past few years you’ve no doubt heard about the advances...