How Call Centers Can Prepare For Unexpected Spikes
When you work in a call center, an unexpected spike in call...
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How to Efficiently Manage Service Levels with the Right Technology [Webinar]
'Service level' measures the accessibility of a company to their customers, and...
Voicemail in The Call Center? 5 Reasons You’re Gonna Regret It
Almost every contact center has to develop a strategy to deal with...
Why Call-Backs Are Important for Every Contact Center [Webinar]
Over the past few years you’ve no doubt heard about the advances...
5 Call Center Ideas You Never Thought of
The standard impression of a call center workplace is quite negative. Professionals...