A Brief History of Virtual Queuing Technology
Virtual queuing and automated call-backs may seem like new technology, but companies have just been holding...
Tag: automated-call-backs
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How Call Centers Can Prepare For Call Volume Spikes
When you work in a call center, an unexpected call volume spike can quickly become problematic....
Who are you #OnHoldWith? The Top On-Hold Offenders in the Retail Industry
Build a deck. Outfit a room. Fill a prescription. Get a birthday card. Purchase a television....
The Top 4119 Animals to Hire for Your Call Center
Here at Fonolo, we understand the many issues call centers face in regards to staffing, spikes,...
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How to Efficiently Manage Service Levels with the Right Technology [Webinar]
'Service level' measures the accessibility of a company to their customers, and that company's ability to...
Voicemail in The Call Center? 5 Reasons You’re Gonna Regret It
Almost every contact center has to develop a strategy to deal with spikes in call volume....
Why Call-Backs Are Important for Every Contact Center [Webinar]
Over the past few years you’ve no doubt heard about the advances in call-back technology, but...
5 Call Center Ideas You Never Thought of
The standard impression of a call center workplace is quite negative. Professionals might describe it as...