A Brief History of Virtual Queuing Technology
Virtual queuing and automated call-backs may seem like new technology, but companies...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
How Call Centers Can Prepare For Unexpected Spikes
When you work in a call center, an unexpected spike in call...
Who are you #OnHoldWith? The Top On-Hold Offenders in the Retail Industry
Build a deck. Outfit a room. Fill a prescription. Get a birthday...
Four Strategies to Help Your Team Resolve Customer Service Complaints Quickly
Want to order pizza for dinner? It will be at your door...
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The Top 4119 Animals to Hire for Your Call Center
Here at Fonolo, we understand the many issues call centers face in...
How to Efficiently Manage Service Levels with the Right Technology [Webinar]
'Service level' measures the accessibility of a company to their customers, and...
Voicemail in The Call Center? 5 Reasons You’re Gonna Regret It
Almost every contact center has to develop a strategy to deal with...
Why Call-Backs Are Important for Every Contact Center [Webinar]
Over the past few years you’ve no doubt heard about the advances...