A Brief History of Virtual Queuing Technology
Virtual queuing and automated call-backs may seem like new technology, but companies have just been holding...
Tag: automated-call-backs
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How Call Centers Can Prepare For Unexpected Spikes
When you work in a call center, an unexpected spike in call volume can quickly become...
Who are you #OnHoldWith? The Top On-Hold Offenders in the Retail Industry
Build a deck. Outfit a room. Fill a prescription. Get a birthday card. Purchase a television....
Four Strategies to Help Your Team Resolve Customer Service Complaints Quickly
Want to order pizza for dinner? It will be at your door in 30 minutes. Looking...
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The Top 4119 Animals to Hire for Your Call Center
Here at Fonolo, we understand the many issues call centers face in regards to staffing, spikes,...
How to Efficiently Manage Service Levels with the Right Technology [Webinar]
'Service level' measures the accessibility of a company to their customers, and that company's ability to...
Voicemail in The Call Center? 5 Reasons You’re Gonna Regret It
Almost every contact center has to develop a strategy to deal with spikes in call volume....
Why Call-Backs Are Important for Every Contact Center [Webinar]
Over the past few years you’ve no doubt heard about the advances in call-back technology, but...