Things I Wish I Knew Before Adding Call-Backs to My Call Center
Today’s consumers are extremely demanding and nowhere is their patience shorter than...
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How an Outsourced Call Center Provider Reduced Cost-per-Call
A common problem among call centers is the issue of excessive hold...
Virtual Queuing, Virtual Hold, Call-Backs What does it all mean?
When it comes to reducing hold-time in the call-center, there are a...