Things I Wish I Knew Before Adding Call-Backs to My Call Center
Today’s consumers are extremely demanding and nowhere is their patience shorter than...
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Today’s consumers are extremely demanding and nowhere is their patience shorter than...
Most companies realize they need a strategy to avoid leaving callers on...
It's an exciting day at the Fonolo office! Today at 2:00 PM...
I am often asked about how Fonolo compares with other options on...
A common problem among call centers is the issue of excessive hold...
When it comes to reducing hold-time in the call-center, there are a...