Things I Wish I Knew Before Adding Call-Backs to My Call Center
Today’s consumers are extremely demanding and nowhere is their patience shorter than when dealing with your...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Today’s consumers are extremely demanding and nowhere is their patience shorter than when dealing with your...
Most companies realize they need a strategy to avoid leaving callers on hold. In fact, we...
It's an exciting day at the Fonolo office! Today at 2:00 PM ET Fonolo's CEO, Shai...
I am often asked about how Fonolo compares with other options on the market such as...
A common problem among call centers is the issue of excessive hold time. Long hold times...
When it comes to reducing hold-time in the call-center, there are a number of terms that...