Things I Wish I Knew Before Adding Call-Backs to My Call Center
Today’s consumers are extremely demanding and nowhere is their patience shorter than when dealing with your...
Tag: avaya-callback-assist
Call-Backs and Virtual Queuing for Legacy Call Centers
Most companies realize they need a strategy to avoid leaving callers on hold. In fact, we...
Fonolo Call-Back Solutions for Avaya Call Centers
It's an exciting day at the Fonolo office! Today at 2:00 PM ET Fonolo's CEO, Shai...
Adding Call-Backs to Your Call Center? Choose Cloud For Max Speed and ROI
I am often asked about how Fonolo compares with other options on the market such as...
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How an Outsourced Call Center Provider Reduced Cost-per-Call
A common problem among call centers is the issue of excessive hold time. Long hold times...
Virtual Queuing, Virtual Hold, Call-Backs – what does it all mean?
When it comes to reducing hold-time in the call-center, there are a number of terms that...