Boo-tiful!: 5 Clever Halloween Costumes for the Call Center
BOO! Now that I've got your attention (and, assuming you speak 'ghost'), allow me to continue:...
Tag: call-back-option
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How a Furniture Retailer Boosted CSaT with Call-Backs
The CX industry is an incredibly dynamic one. Its ever-changing nature means that, in order for...
Survey Shows Growing Popularity of Call-Backs Among BPOs
A surefire way to fall out of favor with a customer is to leave them on...
See the Winners of Fonolo’s 2017 Customer Experience Excellence Awards
Every year Fonolo recognizes contact centers who are dedicated to reducing hold time, thereby delivering a...
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5 Ways to Make Your Call Center Happy for the Holidays
It’s no mystery that contact centers experience higher than normal call volumes during the holidays. Frantic...