6 Little-Known Facts About Modern Call-Back Technology
Call-back technology has been gaining popularity in the contact center world for...
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4 Tips to Reduce Call Abandonment in Your Contact Center
If you’re looking for tips to improve your call abandonment rate, you’ve...
Virtual Queuing vs Call-Backs
The difference between a ‘call-back’ and a ‘virtual queue’ is subtle in...
Dangling Calls: A Fonolo Xmas Carol
Dangling calls, Queues are stalled. What's taking you so long? I just...
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Contact Centers Are Using More Call-Backs Than Ever
As the contact center continues to evolve rapidly, it’s important to take...
#OnHoldWith the Worst Offenders of the COVID-19 Pandemic
Can we all agree that being stuck on hold with a company...
Call Center Overwhelm is Not Normal — Stop Treating it That Way
Why do we treat call center overwhelm like a necessary evil? Times...
4 Ways to Improve Contact Center Operational Efficiency
Does your call center feel more like a burden than an asset?...