The Golden Rules of Contact Center SLAs
UPDATED JANUARY 2020: As the official written contract shared between two parties,...
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![Are You Prepared for Unpredicted Spikes in Call Volume? [Slideshare]](https://fonolo.com/wp-content/uploads/2019/05/Are-You-Prepared-for-Unpredicted-Spikes-in-Call-Volume-Webinar-450-1-257x228.jpg "Are You Prepared for Unpredicted Spikes in Call Volume? [Slideshare]")
Are You Prepared for Unpredicted Spikes in Call Volume? [Slideshare]
While today’s tech-savvy consumers are using more non-voice channels to connect with...
Who are you #OnHoldWith? The Top On-Hold Offenders in the Retail Industry
Build a deck. Outfit a room. Fill a prescription. Get a birthday...
3 Ways to Prepare Your Retail Contact Center for the Holiday Rush
Here’s a sad (but true) story: The dog days of summer are...
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Customer Service is not a Destination, it’s a Journey: Lessons from Ryanair
In the age of disruption, Ryanair may best encapsulate the contrarian, rule-breaking...
Four Podcasts Every Customer Service Manager Should Listen To
Retail is transforming at an increasing rate, and more than ever. Advances...
How to Prepare Your Call Center for Open Enrollment [Guide]
Open enrollment is one of the busiest and most stressful times of...
How to Prepare your Call Center for Cyber Monday and Black Friday [Guide]
While Black Friday and Cyber Monday may seem a long ways off,...