Virtual Call-Backs vs. Virtual Queuing: The Great Showdown
Virtual call-backs have singlehandedly revolutionized the call center customer experience over the last few years. You...
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6 Little-Known Facts About Modern Call-Back Technology
Call-back technology has been gaining popularity in the contact center world for its ability to improve...
Virtual Queuing vs Call-Backs
The difference between virtual queuing and call-backs is subtle in definition but significant in outcomes. Many...
Dangling Calls: A Fonolo Xmas Carol
Dangling calls, Queues are stalled. What's taking you so long? I just want to know why...
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Contact Centers Are Using More Call-Backs Than Ever
As the contact center continues to evolve rapidly, it’s important to take a step back and...
#OnHoldWith the Worst Offenders of the COVID-19 Pandemic
Can we all agree that being stuck on hold with a company is one of the...
Call Center Overwhelm is Not Normal — Stop Treating it That Way
Why do we treat call center overwhelm like a necessary evil? Times have changed, and the...
4 Ways to Improve Contact Center Operational Efficiency
Does your call center feel more like a burden than an asset? You’re not alone —...