Tag: call-back

Call-back technology has been gaining popularity in the contact center world for its ability to improve...

If you’re looking for tips to improve your call abandonment rate, you’ve come to the right...

The difference between a ‘call-back’ and a ‘virtual queue’ is subtle in definition but significant in...

Dangling calls, Queues are stalled. What's taking you so long? I just want to know why...

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As the contact center continues to evolve rapidly, it’s important to take a step back and...

Can we all agree that being stuck on hold with a company is one of the...

Why do we treat call center overwhelm like a necessary evil? Times have changed, and the...

Does your call center feel more like a burden than an asset? You’re not alone —...