Come into the classroom, sit down, and let us begin today’s four-part lesson: Call Center 101 – The Golden Rules of SLAs. As the official written handshake shared by a vendor and a buyer, it is a tangible commitment that ensures specific services will be delivered. Really, it’s a promise, one you must keep in order to satisfy clients and maintain the service levels that will keep your long-lasting relationship with them buoyed. Anyone working in the service industry, be it in retail, health or finance, should get the low-down on Service Level Agreements (SLAs), and fast.
If it’s crunch time and you’re looking to quickly study up on SLAs, look no further. In this crash course, we provide you with:
- SLAs in nutshell;
- How to set a winning service level for your own organization;
- Developing 20/20 vision with the industry standard of an “80/20 service level”; and
- Strategies for meeting (and exceeding) your service levels in the future.
Read on: You’ll be an expert in no time.