Countdown: The 25 Worst Hold Time Offenders of 2016
Looking for 2019's Worst Hold Time Offenders? See the Top 10 here If you’ve ever tweeted...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Looking for 2019's Worst Hold Time Offenders? See the Top 10 here If you’ve ever tweeted...
The good news is that if you are, you're in good company. According to onholdwith.com, over...
Last week wasn't one of PayPal's best and the proof is in onholdwith.com. An incredible spike...
Most contact centers today have the same objectives: to increase customer satisfaction, maintain customer retention and...
Replace hold-time with a call-back! Waiting on hold is a top complaint with the call center...
The traditional call center is used as a central hub for consumers to call agents regarding...
Written by Peggy Carlaw Your mission: Keep customer service costs low while keeping customer satisfaction high. Can...
In October 2012, 1st United Services Credit Union started using Fonolo. By adding Fonolo to its website, 1st USCU empowered their...