Countdown: The 25 Worst Hold Time Offenders of 2016
Looking for 2019's Worst Hold Time Offenders? See the Top 10 here If you’ve ever tweeted...
Tag: call-center-complaints
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Are You on Hold With Comcast?
The good news is that if you are, you're in good company. According to onholdwith.com, over...
A Customer Support Nightmare from our Pals at PayPal
Last week wasn't one of PayPal's best and the proof is in onholdwith.com. An incredible spike...
Top 3 Contact Center Best Practices
Most contact centers today have the same objectives: to increase customer satisfaction, maintain customer retention and...
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Webinar: How to Boost Customer Satisfaction in Your Contact Center
Replace hold-time with a call-back! Waiting on hold is a top complaint with the call center...
How Social Media is Affecting Brand Perception in the Contact Center
The traditional call center is used as a central hub for consumers to call agents regarding...
First Call Resolution: Your Number One Metric
Written by Peggy Carlaw Your mission: Keep customer service costs low while keeping customer satisfaction high. Can...
1st United Services Credit Union Improves the Customer Experience
In October 2012, 1st United Services Credit Union started using Fonolo. By adding Fonolo to its website, 1st USCU empowered their...