[Video] 4 Takeaways from Our Google Hangout on the Voice Channel
Last week, Fonolo hosted yet another insightful Google Hangout discussing the voice channel as a relevant...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Last week, Fonolo hosted yet another insightful Google Hangout discussing the voice channel as a relevant...
The philosophy "Keeping up with the Joneses" relates to the need to stay up-to-date with the...
With organizations focusing on the customer experience as a key differentiator, it’s critical that they pay...
Outside of traditional live agent conversations, there are many different channels customers can use to get...
Contact center operations and the technology that’s used to aid the experience has progressed tremendously over...
Is your call center still forcing callers to wait on hold? If so, you are missing...
OCR is defined as the percentage of customers who successfully resolve an inquiry or problem during...
If you work in a call center, you know what a challenging environment it really is....
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