5 Easy Tips for Managing Remote Contact Center Team
Managing a contact center team is a challenge at the best of times. If your contact...
Tag: cloud-based-call-center
Catch Fonolo at the 19th Annual Customer Contact Week in Las Vegas
If you’re deeply invested in the customer service industry, you already know this one fact: June...
The Twilio / Amazon ‘Stack’ Will Dominate the Next Call Center Era
Today’s cloud-based call centers are increasingly built on top of platforms created by Amazon and Twilio....
Avaya Accelerates Cloud Pivot with Reorg and Spoken Acquisition
Last week was a big one for Avaya as they held their first customer conference since...
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Legacy Call Center Vendors Jockey for Position
Last week I wrote about the cloud-based call center gang. This week, let’s look at the...
Catch Fonolo at Customer Contact Week!
Fonolo is excited to return as a sponsor for this year’s Customer Contact Week (CCW), January 22-25th,...
Catch Fonolo at the ICMI Contact Center Demo & Conference
Fonolo is excited to return as a sponsor for this year’s Contact Center Demo & Conference, happening...
5 New Contact Center Metrics for 2017
We live in a world filled with numbers. From our personal lives to our professional habitats,...