The Manager’s Guide to Call Center Gamification
A pat on the back and a paycheque every once in a while will only go...
Tag: contact-center-agent
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What’s the Ceiling on Self-Service?
Headlines featuring “AI” and “chatbot” have dominated the discussion in the customer service space for the...
How Persuasion Leads to Greater Customer Service
Persuasion is one of the most creative ways for a customer service representative to deliver an...
Give Your Call Center a Customer Service Makeover
Some people tend to go through life without making changes to their appearance. Others frequently change...
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Give Thanks to Contact Center Agents
Picture this: By dinner time tomorrow you’ll be sitting around the table enjoying a festive Thanksgiving...
These 5 Customer Experience Stories Will Melt Your Heart
We’ve all had our share of amazing customer service experiences, and we can attest that when...
Is Your Call Center Spiking on Mondays? Here’s a Solution for You
Monday: It’s the start of a new week and everyone is back to reality, trying to...
5 Major Customer Service Mistakes You’re Making Right Now
Every time a customer comes in contact with your brand, whether it’s in-store or online, each...