The Benefits of Gamification for Call Center Managers
Attention all call center managers: It’s time to talk about you. Picture...
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Most Recent From contact-center-agent
What’s the Ceiling on Self-Service?
Headlines featuring “AI” and “chatbot” have dominated the discussion in the customer...
How Persuasion Leads to Greater Customer Service
Persuasion is one of the most creative ways for a customer service...
Give Your Call Center a Customer Service Makeover
Some people tend to go through life without making changes to their...
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Give Thanks to Contact Center Agents
Picture this: By dinner time tomorrow you’ll be sitting around the table...
These 5 Customer Experience Stories Will Melt Your Heart
We’ve all had our share of amazing customer service experiences, and we...
Is Your Call Center Spiking on Mondays? Here’s a Solution for You
Monday: It’s the start of a new week and everyone is back...
5 Major Customer Service Mistakes You’re Making Right Now
Every time a customer comes in contact with your brand, whether it’s...