Tag: contact-center-agent

A pat on the back and a paycheque every once in a while will only go...

Headlines featuring “AI” and “chatbot” have dominated the discussion in the customer service space for the...

Persuasion is one of the most creative ways for a customer service representative to deliver an...

Some people tend to go through life without making changes to their appearance. Others frequently change...

Get the latest customer service blogs in your inbox once a week.

Picture this: By dinner time tomorrow you’ll be sitting around the table enjoying a festive Thanksgiving...

We’ve all had our share of amazing customer service experiences, and we can attest that when...

Monday: It’s the start of a new week and everyone is back to reality, trying to...

Every time a customer comes in contact with your brand, whether it’s in-store or online, each...