Tag: contact-center-agent

Attention all call center managers: It’s time to talk about you. Picture it: You are the...

Headlines featuring “AI” and “chatbot” have dominated the discussion in the customer service space for the...

Persuasion is one of the most creative ways for a customer service representative to deliver an...

Some people tend to go through life without making changes to their appearance. Others frequently change...

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Picture this: By dinner time tomorrow you’ll be sitting around the table enjoying a festive Thanksgiving...

We’ve all had our share of amazing customer service experiences, and we can attest that when...

Monday: It’s the start of a new week and everyone is back to reality, trying to...

Every time a customer comes in contact with your brand, whether it’s in-store or online, each...