Conference season is upon us! This year you can catch up with Fonolo at SQM’s 18th Annual Customer Experience Conference on May 2-4, 2017, at Sparkling Hill Resort in Vernon, B.C. AS a trusted advisor in the contact center industry, SQM will share ground-breaking research for improving the customer experience.
SQM has been conducting CX benchmarking studies since 1996, setting standards for over 500 leading international contact centers on an annual basis. Their experience helping call centers improve First Call Resolution (FCR), One Contact Resolution (OCR) and the omni-channel experience is truly unsurpassed. Continue reading