3 Reasons Your Call Center is Missing Benchmarks
Benchmarking is the best way to understand how your call center's performance measures up to your...
Tag: contact-center-benchmarks
Catch Fonolo at SQM’s Annual Customer Experience Conference
The conference season is upon us! This year you can catch up with Fonolo at SQM's...
See the Winners of Fonolo’s 2017 Customer Experience Excellence Awards
Every year Fonolo recognizes contact centers who are dedicated to reducing hold time, thereby delivering a...
How Can You Be an Omni-Channel Superstar?
According to Dimension Data’s 2016 Global Contact Center Benchmarking Report, omnichannel integration is set to triple...
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The 80/20 Service Level Stands the Test of Time
It’s easy to focus attention on all the changes that the contact center has undergone in...
7 New Contact Center Reports Worth Your Time
At Fonolo, we’re always on the look-out for new industry research, studies, surveys and whitepapers. It’s...
5 Popular Call Center Benchmarks – How Do You Stack Up?
There's a quote that many managers — across industries — live by. You may have heard...