The Best Customer Service TED Talks, in Under 60 Minutes
The field of customer service is very close to my heart. As...
Your best source of customer service news, views, resources, and best practices
The field of customer service is very close to my heart. As...
The IVR experience (“press 1 for this… press 2 for that…”) has...
Before you answer that - consider how much time consumers actually spend...
Despite all the new methods of communicating over the last 20 years,...
The telephone is the most popular method for customer support. According to...