The Best Customer Service TED Talks, in Under 60 Minutes
The field of customer service is very close to my heart. As a young student I...
The field of customer service is very close to my heart. As a young student I...
The IVR experience (“press 1 for this… press 2 for that…”) has long been part of...
Before you answer that - consider how much time consumers actually spend on hold. According to...
Despite all the new methods of communicating over the last 20 years, the telephone is still...
The telephone is the most popular method for customer support. According to Forrester Research, 69% of...