The Best Customer Service TED Talks, in Under 60 Minutes
The field of customer service is very close to my heart. As...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Chatbots Won’t Save Us from IVR Hell
The IVR experience (“press 1 for this… press 2 for that…”) has...
Are You Losing Customers to Long Hold Times?
Before you answer that - consider how much time consumers actually spend...
How to Deliver A Call Center Experience That Doesn’t Suck
Despite all the new methods of communicating over the last 20 years,...
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Top 3 Reasons Customers Hate Your Contact Center
The telephone is the most popular method for customer support. According to...