Why Digital-First Contact Centers Remain Ahead of the Competition
While we may all be grateful, we no longer live in a ‘digital only’ world, the...
Tag: contact-center-experience
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The Best Customer Service TED Talks, in Under 60 Minutes
The field of customer service is very close to my heart. As a young student I...
Chatbots Won’t Save Us from IVR Hell
The IVR experience (“press 1 for this… press 2 for that…”) has long been part of...
Are You Losing Customers to Long Hold Times?
Before you answer that - consider how much time consumers actually spend on hold. According to...
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How to Get Call Center Experience
Getting a call center job is a great route for those with little or no...
Top 3 Reasons Customers Hate Your Contact Center
The telephone is the most popular method for customer support. According to Forrester Research, 69% of...