Big Vendor Announcements Focus on AI at Enterprise Connect
The Enterprise Connect conference is one of the largest events in communications technology. It’s often the...
Tag: contact-center-industry
Live Discussion on Amazon/Twilio Call Center ‘Stack’ Highlights
Last week, Fonolo hosted an insightful live discussion on how the new Twilio / Amazon “stack”...
Twilio/Amazon Stack is Changing the Call Center
The number of cloud-based call centers is growing quickly and they are increasingly built on top...
Top Analysts Covering the Contact Center Industry
The call center industry is a large and evolving space. With so many moving parts and...