The Enterprise Connect conference is one of the largest events in communications technology. It’s often the venue for major announcements from the biggest vendors. It was here that Twilio announced Flex. It was here that Avaya announced Breeze, SnappIns, and Zang. It was here that Amazon launched Connect.
Big announcements this year include the launch of two new cloud contact centers called Edify and Thrio; a new contact center from Vonage called CX Cloud Express (based on their acquisition of NVM which we covered here); and the rebranding of Polycom/Plantronics as “Poly.”
But as for the big call center vendors, their announcements were less dramatic, and all revolved around AI.
![3 Takeaways from Our Live Discussion on How the Twilio / Amazon ‘Stack’ is Changing the Call Center [Video]](https://fonolo.com/wp-content/uploads/2018/03/3-Takeaways-from-Our-Live-Discussion-on-How-the-Twilio-Amazon-‘Stack’-is-Changing-the-Call-Center-Video.png "3 Takeaways from Our Live Discussion on How the Twilio / Amazon ‘Stack’ is Changing the Call Center [Video]")
Last week, Fonolo hosted an insightful live discussion on how the new Twilio / Amazon “stack” will impact call center technology decisions moving forward. This expert panel discussed the unexpected power couple, the impact on call center innovation, and so much more! To save you some time, we’ve extracted video snippets showcasing highlights from the discussion.
The call center industry is a large and evolving space. With so many moving parts and new trends to understand, contact center professionals are always looking for leadership and guidance. Who are the people they can turn to and trust? Whose opinions and predictions are most valued in this industry?
