Why Utility Companies Need to Embrace Modern CX Technology
Utility companies provide people with critical and valuable services: Heat, hydro, and other essentials that consumers...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Utility companies provide people with critical and valuable services: Heat, hydro, and other essentials that consumers...
When I first stepped foot into the Fonolo office nearly a year ago, I was also...
Customer service is a difficult job at the best of times. However, when your customers are...
We are now controlling the transmission. This year, the only transmission that companies should be ‘tuning...
Have you encouraged a frustrated employee to stay positive after a particularly deflating customer interaction? If...
Think a crisis will never happen to your brand? Think again. 2018 proved that reputation-damaging blunders...
Call centers have become notorious for possessing one of the highest employee attrition rates of any...
It’s been a while since we did a report round-up post. It’s not for lack of...
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