New York Times Op-Ed Mentions Containment Rate
Containment rate is a well-established performance metric in the customer service world, but not as well-known...
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Containment rate is a well-established performance metric in the customer service world, but not as well-known...
Avaya made good use of its annual Avaya ENGAGE® conference to show off its new branding...
This post was supposed to be about the “Top Contact Center Acquisitions of 2018”, but two...
For decades, companies have turned to Business Process Outsourcing (BPOs) as a way to cut...
2018 was a big year for the contact center industry. Major product launches, intriguing acquisitions, new...
We did it! We made it to the last blog post of 2018. 135 blog posts....
Looking for The Top 10 Worst Companies to Call in 2019? Read it here. HOLD EVERYTHING:...
Over a decade ago, in 2007-era Toronto, Shai Berger, Jason Bigue, and Mike Pultz launched...
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