Customer Expectations: The Complete Guide
Companies place a great deal of importance on meeting customer expectations. According to Forrester, nearly 95%...
Tag: customer-experience
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Is Your Chatbot Really Just an IVR?
2023 was all about chatbots. ChatGPT stole most of the headlines, but as companies across the...
Active Listening for Contact Center Agents
Call centers are at the heart of modern customer service and that makes active listening an...
Active Listening is Key to Great Customer Service
Active listening skills are the foundation of effective communication. In customer service, this means being totally...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
Customer Perception: The Complete Guide
Customer perception has never mattered more. In the age of social media backlash and call-out culture,...
The Power of Hyper-Personalization in the Contact Center
Customer service is all about meeting and exceeding customer expectations. Contact center managers know this implicitly....
Guide to Interpreting Call Center Analytics
Correctly interpreting call center analytics and KPIs is key to improving your operations and your customer's...
2023 Customer Service Statistics for Contact Centers
Customer service expectations in the contact center continue to increase, and only the best businesses keep...