The True Role of AI in the Contact Center
AI has been making a relentless assault on the contact center for...
Customer Service Blog
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5 Ways to Remove Friction in Your Customer Support Channels in 2021
Over the past few years, CX has become more than just a...
How to Prepare Your Call Center for Shopping Season 2020
This year, the holidays are going to look very different from the...
5 Retailer Survival Tips For Holiday Shopping Season 2020
The 2020 holiday shopping season will look very different from others in...
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7 Huge Trends Retailers Need to Know for Holiday 2020
Of all the years in recent memory, 2020 will stand out as...
7 Things Your Customers Want Your Contact Center to Know
Are you truly listening to your customers? Sure, your agents hear their...
#OnHoldWith the Worst Offenders of the COVID-19 Pandemic
Can we all agree that being stuck on hold with a company...
How Can Employees Affect Customer Perception?
You probably don't realize it, but your employees are losing you customers...