Why Active Listening is the Best Customer Service Skill
UPDATED MAY 2020 They say the key to any healthy human relationship...
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10 Things Customers Want and Expect from Customer Service
Updated May 2020: Companies place a great deal of importance on meeting...
20/20 Tech News: Putting Out Big Customer Service Fires in 2020
Happy 2020, Fonolo Followers! Welcome to our *new* biweekly news roundup, where...
Top 20 Customer Service Blogs You Have to Read in 2020
Which customer service blog posts helped to shape the last decade for...
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Brand Spotlight: How Amazon Won Us All Over
Ever since the retail industry has gotten a digital facelift, only a...
Contact Center Trends 2020: A New Age for the Contact Center
Change is the only constant trend. Everything from the way we shop...
Phone for the Holidays: Fonolo’s Customer Service Picks for 2020
A thoughtful human being on the other end of the line when...
Who are YOU #OnHoldWith? The Top 10 Worst Companies to Call in 2019
HOLD IT: If you've ever sent a tweet complaining about being on...