20/20 Tech News: Putting Out Big Customer Service Fires in 2020
Happy 2020, Fonolo Followers! Welcome to our *new* biweekly news roundup, where...
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Top 20 Customer Service Blogs You Have to Read in 2020
Which customer service blog posts helped to shape the last decade for...
Brand Spotlight: How Amazon Won Us All Over
Ever since the retail industry has gotten a digital facelift, only a...
Contact Center Trends 2020: A New Age for the Contact Center
Change is the only constant trend. Everything from the way we shop...
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Phone for the Holidays: Fonolo’s Customer Service Picks for 2020
A thoughtful human being on the other end of the line when...
Who are YOU #OnHoldWith? The Top 10 Worst Companies to Call in 2019
HOLD IT: If you've ever sent a tweet complaining about being on...
2020 Vision: What Customer Service Looked Like in 2019
Good customer service can be hard to find. Conversely, bad customer service...
5 Brand Websites Doing Customer Service Right
Zappos. Apple. Wistia. Netflix. Whatever your business or its size, the first...