Announcing the Winners of the 2022 CX Excellence Awards
Fonolo is pleased to announce this year's CX Award winners, Educational Employees Credit Union (EECU) and Oregon...
Fonolo is pleased to announce this year's CX Award winners, Educational Employees Credit Union (EECU) and Oregon...
Context is everything when it comes to improving your metrics. Discover how to set an NPS...
Picture this: you’re packing for an upcoming camping trip. To make sure you have everything you...
At the end of a long work day of managing agents, customer queries, and high call...
Though customers should be the key focus of all call centers, agents are the driving behind-the-scenes...
Your customer experience is highly influenced by the tone of voice of your agents. We explore...
We asked ten contact center leaders and CX influencers what the most significant industry shifts were...
If your social media accounts are collecting dust, you're missing a key part of your customer...