3 Charts That Show the Voice Channel is Still King
Given the "multi-channel" future of customer service, you might think that the voice channel is losing...
Tag: customer-experience
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The 4th Annual Customer Experience Summit In Miami
We’re excited to attend IQPC’s fourth annual Customer Experience Summit in Biscayne Bay, Miami, on May...
Will cloud-based call centers fix the experience problem?
One of the major trends in the world of contact centers is the move to a...